Shipping & Returns

Payments

Payment(s) must be received in full when the order is submitted. We do not accept cashier’s checks, money orders, or checks. We only accept Credit Cards.

Shipping

All orders will be shipped by USPS or UPS. Shipping fees are nonrefundable under any circumstance.

Orders might be shipped in separate shipments. (Navajo Arts and Crafts will not charge the customer for extra shipments.) During the holidays, order(s) will be shipped on the next business day.

Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped via USPS or UPS unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Shipping Promotions

All products eligible for free shipping must be over a sub-total of $50.00 by using promo code: "Free Shipping". and be in the United States excluding Hawaii and Alaska. Customers must enter code upon shopping cart or checkout to recieve promotion. All qualified orders will be shipped by USPS First Class and not UPS . Items that are on sale cannot not combined other non-sale items to receive Free shipping.

Order Cancellation Policy

Please submit any cancellation via email to info@gonavajo.com, or call on our business phone at (505) 863-4541.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Refund/Exchange Policy/Returns

We offer a 30 Day Guarantee on almost every product we offer (Excluding the shipping).
We will only accept returns only if the products are returned to us in the condition that is was shipped in. We will refund the purchase price of the order excluding any shipping fees.

Return shipments damaged by the carrier will not be refunded. You will have to file a claim with the carrier.

Return merchandise to:
Navajo Arts and Crafts Enterprise
306 County Road 1
Gallup, NM 87301
 

Warranty

We stand behind the quality and craftsmanship of your purchase. The jewelry warranty provides you with the following assurances:

  • A 30-day refund or exchange privilege
  • If your merchandise becomes damaged as a result of manufacturer defect, Navajo Arts and Crafts will repair or replace the item, at our option, without charge for up to 3 months from the date of purchase
  • Warranty excludes all damage caused by abuse or normal wear.

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