All orders will be shipped by USPS or UPS. Shipping fees are non-refundable under any circumstance.
Orders may be shipped in separate shipments. Navajo Arts and Crafts Enterprise will not charge the customer for extra shipments. During the holidays, order(s) will be shipped within 2-3 business days.
Customer assumes all costs in shipping to Navajo Arts and Crafts Enterprise & we assume the cost in shipping back to the customer. All replacements/repaired products are shipped via USPS or UPS, unless a rush is requested. Shipping upgrade is to be paid by the customer prior to shipment.
If you are completely dissatisfied with your purchase, return item for an in-store credit.
Electronics, Funeral/Ceremonial items, Raw Materials & Clearance items are excluded.
Returned item(s) must be in sellable condition in the original packaging, tags intact & with original receipt.
Returned within 30 days of purchase = 100% Store Credit
Returned within 31 to 60 days of purchase = 90% Store Credit
Returned within 61 to 90 days of purchase = 80% Store Credit
No returns/exchanges will be accepted after 90 days of purchase.
If returning item(s) within specified timelines with no receipt, you may exchange item(s) if proof of purchase can be verified. If unverified, Navajo Arts and Crafts Enterprise reserves the right to decline return.
*Contact manufacturer directly for warranty & replacement of defective electronic product(s).
Navajo Arts and Crafts Enterprise
P.O. Box 160
Window Rock, Arizona 86515
We stand behind the quality & craftsmanship of our products. The jewelry warranty provides you with the following assurances:
Every effort will be made to accommodate the cancellation of your order providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted via email or phone, and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise less shipping.
Please submit any cancellation via email to info@gonavajo.com or call (928) 871-4090.
Email cancellation must contain the following:
This information must be identical to the information originally submitted on your order.
Payment(s) must be received in full when your order is submitted. We do not accept cashier's checks, money orders or checks. We accept
Credit Cards, PayPal, Venmo, AfterPay & Payroll Deduction.
